Commissioned by MCON Group
Cardess® is creating solutions for the automotive industry leaders. The highest focus was on CRMs for vehicle dealers and workshops. The application aims to digitalize book appointments, make real-time calculations for selected services, and improve the relationship between car dealers and customers. The customer-facing CarCheck application is helping people to get more precise service calculations.
In the MCON group, I worked in the Cardess® team as a product designer. In my three years in the company, I worked on multiple different CRMs and PWAs. Our team has also cooperated with industry-leading companies like BMW, Porsche, Sixt-Leasing, or Hyundai that implemented and iterated our solutions.
CarCheck application is there to help customers define vehicle damages, calculate the average price of repairs, and help find workshops around. Within our environment, we can predict approximate repair prices. The customer can book repair from the mobile phone. If there are some problems with defining price, there is also video support available.
The majority of the work I did over the years was various CRM's for vehicle workshops and dealers. We made system managing incoming requests for repairs, creating and editing repair calculations. Next, we focused on sales and after-sales solutions, with a similar booking system, vehicle stock feature, and interface for receptionist and sales teams.
In early 2019 I was asked to work on the internal concept for MCON Group. The aim was to create a native iOS app for sales teams to help them with day-to-day tasks such as managing appointments, tracking performance, access to vehicle stock, and many more. Unfortunately, even though the prototype received positive feedback from sales teams, we had to put it on on-hold due to other more critical projects.
Christian Dietrich
Founder & CEO of MCON Group
Our Cardess® portfolio takes Customer Engagement to the next level – helping car dealers to move their business into the digital ecosphere. Jan had a significant part in creating an appealing and easy-to-use customer and dealer experience. It's without hesitation that I recommend Jan if you are looking for a Product Designer.
